| Device Name | Public URL | Internal URL | Internal IP | Location | Notes |
| PRO750D-35 | https://pro750d-35.net.hzo.com | https://pro750d-35.mx.hzo.com | https://10.40.31.101 | Mexico | Internal URL and IP only accessible from Mexico Network |
| PRO750D-39 | https://pro750d-39.net.hzo.com | https://pro750d-39.mx.hzo.com | https://10.40.31.100 | Mexico | Internal URL and IP only accessible from Mexico Network |
Troubleshooting
This is designed to help you find out the root cause if device shows offline or not available.
Is the device online and turned on?
Yes: Check network, IP for next steps.
No: Turn on device. Then check network steps.
Is the device accessible from internal IP?
Yes: Check internal URL.
No: Are you in Mexico network? If not, VPN connection or ask someone on site to verify.
Is the device accessible from internal URL?
Yes: Check check external URL if it works.
No: Are you in Mexico network? If not, VPN connection or ask someone on site to verify.
Is the device accessible from external URL?
Yes: Can you login to the portal.
No: Check internal URL/IP questions.
Contact IT via HelpDesk if you still cannot resolve the problem.